Order

  1. I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

 

  1. Will the delivery be tried again if I’m not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

 

  1. The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery time frame will be shared with you and you can also track its status by visiting My Orders.

 

  1. What should I do if my order is approved but hasn’t been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.

 

  1. Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

 

  1. How do I know my order has been confirmed?

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your WatsUniq account.

 

  1. How can I order for large quantities of the product as part of a corporate order?

You can write to [email protected] for your corporate gifting requirements.

 

  1. Is installation offered for all products?

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

 

  1. Is it necessary to have an account to shop on WatsUniq?

Yes, it’s necessary to log into your WatsUniq account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

 

  1. Why can’t I get some items shipped to my location?

Some sellers prefer not to ship to certain locations due to the cost involved and this is entirely at their discretion. You can check with your pincode on the product page to see any other sellers ship to your location.

 

  1. Why am I unable to order products like television, air-conditioner, refrigerator, washing machine, furniture, microwave, treadmill, etc. at my location?

The delivery of large category products at a particular location depends on the following factors:

  • Dimensions and weight
  • Location of the seller
  • Serviceability of the seller’s partnered service provider

Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location

 

  1. How can I become a seller and start selling products on WatsUniq?

To become a seller on WatsUniq, register here with your details.

 

 

Payments

  1. How do I pay for a WatsUniq purchase?

WatsUniq offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that WatsUniq’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Gift Card, Cash on Delivery and Wallet to make your purchase.

WatsUniq also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and few other countries.

 

  1. Are there any hidden charges when I make a purchase on WatsUniq?

There are NO hidden charges when you make a purchase on WatsUniq. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the seller policy.

 

  1. What is Cash on Delivery?

If you are not comfortable making an online payment on WatsUniq.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹25,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

 

  1. How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards – We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards – We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

 

  1. Is it safe to use my credit/debit card on WatsUniq?

Your online transaction on WatsUniq is secure with the highest levels of transaction security currently available on the Internet. WatsUniq uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on WatsUniq are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

 

  1. What steps does WatsUniq take to prevent card fraud?

WatsUniq realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

 

  1. Can I use my bank’s Internet Banking feature to make a payment?

Yes. WatsUniq offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

ABN Amro Bank

Axis Bank

Allahabad Bank

Andhra Bank

Bank of Bahrain and Kuwait

Bank of Baroda

Bank of India

Bank of Maharashtra

Bank of Rajasthan

Central Bank of India

Citibank

City Union Bank

Corporation Bank

Deutsche Bank

Development Credit Bank

Dhanlaxmi Bank

Federal Bank

HDFC Bank

ICICI Bank

IDBI Bank

ING Vysya Bank

Indian Overseas Bank

Indian Bank

IndusInd Bank

Jammu & Kashmir Bank

Karnataka Bank

KarurVysya Bank

Kotak Mahindra Bank

Lakshmi Vilas Bank

Oriental Bank of Commerce

Punjab National Bank

Royal Bank of Scotland

South Indian Bank

Standard Chartered Bank

State Bank of Hyderabad

State Bank of India

State Bank of Mysore

State Bank of Travancore

Syndicate Bank

Tamilnad Mercantile Bank

Union Bank of India

United Bank of India

Vijaya Bank

YES Bank

  1. Can I make a credit/debit card or Internet Banking payment on WatsUniq through my mobile?

Yes, you can make credit card payments through the WatsUniq mobile site and application. WatsUniq uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

 

  1. How does ‘Instant Cashback’ work?

The ‘Cashback’ offer is instant and exclusive to WatsUniq.com. You only pay the final price you see in your shopping cart.

 

Cancellations and Returns

  1. If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

 

  1. Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

 

Category

Products that can’t be returned

Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning Products

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Home Products

Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

Hygiene

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Jewellery

Coins

Music Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

Festive Supplies

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/RangoliColor

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Kindly always check a product’s Returns Policy on the product page.

 

  1. Can items be returned after the time period mentioned in the seller’s Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

 

  1. Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

 

  1. How do returns work?

You can raise a request to return your items with these simple steps:

  1. Log into your WatsUniq account
  2. Go to My Orders
  3. Click on ‘Return’ against the item you wish to return or exchange
  4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your WatsUniq account.